1 min read
Login & Onboarding, rebuilding the front door
- Role
- Product Designer
- Timeline
- 2023 to now
In brief
Sign in had to be secure enough for a money app and fast enough that people do not give up at the doorstep.
Security and usability were pulling in opposite directions
Shared devices, changed SIMs, forgotten PINs, and recovery paths kept breaking the happy path.
What shipped
A resilient auth flow with more humane recovery paths.